Android Player SDK

Error Codes

When an error occurs, the player will display error codes and related messages. Check the table below for possible causes and suggested solutions.

 

Error Code Possible Causes Suggested Solutions
803 The audio file's initialization failed
  • Restart player or check your source file
804 Writing audio error
  • Restart player or check your source file
805 Decoding error
  • Restart player or check your source file
808 The network connection appears unstable or unreachable
  • Make sure network is connected and try again
809 DRM error due to lack of viewing rights
  • Check the DRM server information
810 DRM error due to the device's limitation
  • Use supported devices
811 DRM information
  • Check the DRM server information
812 DRM error due to lack of viewing rights
  • Check the DRM server information
813 No DRM key
  • Check the DRM key
814 DRM Expired
  • Check the DRM license
815 Server error
  • Try again later or contact support for assistance
816 DRM license error
  • Check the DRM license
817-819 Server error
  • Try again later or contact support for assistance
899 Unknow error
  • Try again later or contact support for assistance
900 Invalid manifest url
  • Check the manifest url
904 Cannot find manifest
  • Check the manifest url
20000 No player license key provided
  • Provide a valid player license key.
20001 Unauthorized to initiate the player
  • Check your permissions.
20400 Bad request
  • Check your request parameters and formatting
20403 Invalid player license key
  • Check your permissions and obtain a valid key.
20500 Server errors
  • Try again later or contact support for assistance



Updated