iOS Player SDK

Error Codes

When an error occurs, the player will display error codes and related messages. Check the table below for possible causes and suggested solutions.


Error Code Possible Causes Suggested Solutions
  • Manifest parsing error
  • Source loader loads with error
  • The asset not found
  • Check if the manifest file is valid and accessible
  • Check if the source loader is configured correctly
2101 iOS native error
20000 No player license key provided
  • Provide a valid player license key.
20001 Unauthorized to initiate the player
  • Check your permissions.
20400 Bad request
  • Check your request parameters and formatting
20403 Invalid player license key
  • Check your permissions and obtain a valid key.
20500 Server errors
  • Try again later or contact support for assistance