Web Player SDK

Error Codes

When an error occurs, the player will display error codes and related messages. Check the table below for possible causes and suggested solutions.

 

Error Code Possible Causes Suggested Solutions
1000-1011 Network errors
  • Check network connection
  • Check if manifest URL(source[].src) correct
  • Check if manifests/segments available on servers
2000-2017 Corrupted manifest or stream data
  • Check manifest file format
  • Check stream encoder / packager
3000-3013 Corrupted manifest or stream data
  • Check manifest file format
  • Check stream encoder / packager
3014-3019 System or browser errors
  • Refresh the page to try recover
  • Browser or system limitation
4000 Unknown manifest
  • Check manifest format
4001-4010 Corrupted DASH manifest
  • Check DASH manifest format
4012 HDCP errors
  • Unplug external displays
4015-4026 Corrupted HLS manifest
  • Check HLS manifest format
4032 Unsupported format or codec
  • Ensure both DASH & HLS manifest URLs are specified
  • Unsupported codes(like AV1 on Safari, HEVC on Chrome without supported hardware / OS)
4036 Corrupted DASH manifest
  • Check DASH manifest format
4038 Corrupted DASH manifest
  • Check DASH manifest format
4039 Corrupted HLS manifest
  • Check HLS manifest format
4040-4041 Safari MSE
  • Upgrade to modern EME
4042-4044 DRM errors
  • Check DRM options & server status
6000-6017 DRM errors
  • Check DRM options & server status
7000-7004 Load interruption
  • Retry
20000 No player license key provided
  • Provide a valid player license key.
20001 Unauthorized to initiate the player
  • Check your permissions.
20400 Bad request
  • Check your request parameters and formatting
20403 Invalid player license key
  • Check your permissions and obtain a valid key.
20500 Server errors
  • Try again later or contact support for assistance



Updated